Jacqueline Chong
Areas of Expertise
Enterprise SaaS
Design systems
Design analytics
Information architecture
Armed with more than 15 years experience designing for enterprise & mobile application ecosystems, and advocating for UCD & UX best practices within organisations. I have diverse industry exposure, namely banking, health & sciences, law, manufacturing, real estate and supply chain management. In addition to my foundational skills, I have a strong focus on integrating UX principles into AI solutions.
My skills include but not limited to;
Agile and Lean UX processes
Designing intuitive interfaces using wireframes sketches to delivering high-fidelity design
User research methodologies for both AI applications and conventional SaaS enterprise applications
Employing data-driven design by leveraging analytics to drive continuous iterations & improvements
Information architecture & conceptual data modelling that supports AI functionalities
Design systems, creating from scratch or utilising existing frameworks such as Google Material Design, Apple User Interface, IBM Carbon Design and much more.
Heuristic evaluations, prioritising high-level requirements into MVP developments for both AI applications and conventional SaaS enterprise applications.
I have been working in a Scrum/Agile development environment throughout most of my career, from managing and coaching design teams, anad collaborating across multiple development squads, alongside Product Owners, Business Analysts, and Customer Support.